AI workflow relies on two key contributors: Builders (PMs & developers) who develop the initial workflow
And evaluators (SMEs) who validate outputs and assess if the workflow can replace human effort.
Problem
Builders' Blind Spots:
Lack understanding of human processes
Don't know mental shortcuts evaluators use
Miss subtle exceptions that SMEs instinctively recognize
Example: A return policy check automation might miss a scenario like goodwill refund outside the standard window.
Evaluators' Limited Visibility:
Can't see AI agent's task breakdowns
Unable to identify specific reasons for failures
Restricted to surface-level critiques
Example: An SME might reject a response as "incorrect" without knowing the underlying technical issue, like a knowledge base query timeout.
AI workflow relies on two key contributors: Builders (PMs & developers) who develop the initial workflow
And evaluators (SMEs) who validate outputs and assess if the workflow can replace human effort.
Problem
Builders' Blind Spots:
Lack understanding of human processes
Don't know mental shortcuts evaluators use
Miss subtle exceptions that SMEs instinctively recognize
Example: A return policy check automation might miss a scenario like goodwill refund outside the standard window.
Evaluators' Limited Visibility:
Can't see AI agent's task breakdowns
Unable to identify specific reasons for failures
Restricted to surface-level critiques
Example: An SME might reject a response as "incorrect" without knowing the underlying technical issue, like a knowledge base query timeout.
NeatLogs is a specialized platform that bridges the gap between developers and subject matter experts in AI agent workflows.
Upthrust defined their brand identity and translate complex AI behaviors into accessible formats, enabling effective collaboration without deep technical expertise.
Most AI Agents Fail. Not from technical limitations. But from broken communication.
Most AI Agents Fail. Not from technical limitations. But from broken communication.
Strategy
Discovery
Solution
Generate Trace summary
Make Workflows Transparent
Provide end-to-end visibility into AI agent operations
Use platforms like Langfuse or AgentOps to trace agent runs
Show exactly what goes wrong at each step
Translate Human Logic to AI Logic
Help builders deeply understand human task approaches
Map mental shortcuts and edge cases
Create more fine, context-aware AI workflows
Align on Success Metrics
Develop clear, shared definitions of "correct"
Establish concrete evaluation criteria
Eliminate ambiguity in expectations
Key Solutions Strategies
A product designed right is a product that customers love.
When most people envision AI's future, they think of better models or more computational power.
NeatLogs believes the real breakthrough is building bridges between people and processes and Upthrust made that happen.
It all starts with getting everyone on the same page.
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Our processes, when combined with your product in mind, create solutions that bring yourideas and growth to life.
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